euGenie. RPA Solution for Automating IT Tasks focused on SAP Operations. With user interaction in natural language, either spoken and/or written using messaging tools such as Teams or WhatsApp.
It’s a flexible solution which can be adapted to any system environment.
Resolving incidents is one of the activities that takes up the most time and resources in any organisation and many of them are completely automatable, which means offloading a considerable amount of work in support teams. Around 40% of incidents that are produced daily in a SAP system can be resolved automatically.
Incidents such as managing or unblocking passwords, changes in user permissions or registering the incident in the ticketing system are some of the examples that Novis Euforia’s euGenie Solution can carry out easily and automatically.
euGenie – Main Features. SAP incidents
- Integration with ticketing systems.
- Interpretation of natural language.
- Integration with the main messaging services.
- Automatic incident resolution.
- Different languages in real time.
- Scaling of automatic incidents to the support team.
- Creation of incidents in the ticketing systems.
- Less time spent resolving incidents.
- Less of the support team’s time taken up.
- Full record of actions carried out.
In the following video you can see a demo of euGenie integrated with Microsoft Teams.